_
INSURANCE
REPAIRS
Quality smash repairs, handled with care from assessment through to getting you back on the road.
// WE’LL TAKE CARE OF YOUR REPAIRS
YOUR INSURANCE REPAIRS, MADE SIMPLE
After an accident, getting your vehicle repaired can feel like a lot to organise. At Maddington Smash Repairs, we make the repair process as straightforward as possible once your claim has been approved.
From assessing the damage and preparing your repair quote through to completing the repairs and keeping you updated, our team will guide you through the repair process.
// BEFORE YOU COME TO MSR
BEFORE YOUR ASSESSMENT
Before bringing your vehicle to us, you’ll need to contact your insurer and make a claim.
Once your claim has been lodged, let your insurer know that you would like your vehicle assessed and repaired by Maddington Smash Repairs.
// YOUR ASSESSMENT
VEHICLE ASSESSMENT
Bring your vehicle to our workshop for an assessment. Our estimator will inspect the vehicle, take photographs and record the required repairs.
// QUOTE & INSURER AUTHORISATION
FROM ASSESSMENT TO APPROVAL
Following the assessment, we prepare an itemised repair quote outlining the work required and submit it to your insurer by email or through their allocated portal.
Your insurer will then review the quote and determine which repairs are authorised. Once we receive clear authorisation, we can move forward with booking your repairs.
// BOOKING YOUR REPAIRS
ONCE YOUR REPAIRS ARE APPROVED
Once your repairs have been authorised, our front office team will contact you to arrange a suitable repair booking.
We’ll check parts availability and coordinate your booking around the parts required for your repair. If there are delays or changes, we’ll keep you informed.
// DURING YOUR REPAIRS
KEEPING YOU UPDATED
We’ll keep you updated where required throughout the repair process by phone, text or email, depending on your preference.
WHAT IF MORE DAMAGE IS FOUND?
If further damage is identified, we’ll assess what is required and communicate the additional repairs to you and your insurer where approval is required.
// COMPLETION & HANDOVER
GETTING YOU BACK ON THE ROAD
Before your vehicle is ready for collection, our team completes a final check of the repairs.
CLEANED
Your vehicle receives a complimentary clean to remove dust and dirt from the repair process.
FINAL CHECK
Your vehicle is checked before completion.
READY TO COLLECT
We’ll let you know when your vehicle is ready.
// INSURANCE COMPANIES
WORKING WITH MAJOR INSURERS
We work with a wide range of insurers and insurance providers, helping customers navigate the repair process following an accident.
Find your insurer to be taken to your ‘make a claim’ page.
And more….
// INSURANCE FAQ
Insurance Repair FAQ’s
Yes. You’ll need to contact your insurer and make your claim before arranging your assessment with MSR.
This depends on your insurer and policy. Some insurers may charge an additional fee for choice of repairer.
We’ll contact you to arrange a suitable repair booking.
We can provide updates by phone, text or email according to your preference.
We’ll communicate any additional repairs and seek further approval where required.
Repair time varies depending on the extent of damage, hidden damage and parts availability.
// READY TO GET YOUR VEHICLE REPAIRED?
Once your insurance claim has been lodged,
contact Maddington Smash Repairs to arrange your assessment.
08 9459 3430
admin@maddsmash.com.au