The Maddington Smash Difference

Maddington Smash members are experts in the collision repair industry.

They understand the need to provide high quality repairs in the shortest possible time and will manage the whole process, including assistance with making your insurance claim if necessary, as well as repairing your vehicle.

If you are not at fault in the accident Maddington Smash can assist with third party claims.

Our businesses are equipped with state of the art technology and have the experience, equipment and expertise to ensure you receive a quality repair using the correct method in a timely manner.

If you would like to provide feedback on your experience with our members we will provide a Customer Satisfaction Survey whereby customers can record their repair experience on a reply paid form.

Click here to fill out our Customer Satisfaction Survey.

Dispute Resolution

If you have a problem with a member over a repair to your vehicle and are unable to resolve the matter with the individual business, we can help.

Car Craft provides a formal Dispute Resolution Process to assist should things go wrong. Refer to the Contact Us page for the relevant State head office to contact for details.

Environmental Responsibility

All Maddington Smash members have been audited for compliance with the national Green Stamp Environmental Management System. Green Stamp is a motor industry specific program that provides accreditation for businesses that comply with all the requirements.

Maddington Smash has sponsored the audit and is assisting members to meet the standard. There are a number of members who are already accredited and all are working towards full compliance.